How to prepare CSV file for knowledge base migration

Importing knowledge base objects

To import knowledge base articles, provide a CSV file that contains a heading row with the following columns:

Header	Example	Field
Title	Creating discount codes	Required
Category	Discounts	Required
Folder	Offering discounts and setting sale prices	Required
Description	The body of the article	Required
Status	Published	Required
Tags	account, setup	Optional
Attachments	https://site.com/attachment1.jpg, https://site.com/attachment1.pdf	Optional

Pay attention to the following aspects:

• The body of the article can contain HTML formatting.
• Article statuses can differ. We accept all statuses, just make sure to map them when configuring your migration.
• Your CSV file cannot contain folders with identical names, even if they belong to different categories. Rename such folders to import them.

How to Migrate Data from a CSV file